Shipping & Delivery

Total Delivery Time = Processing Time + Shipping Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Processing times may vary slightly depending on product availability.

Once shipped, delivery typically takes 6-12 business days, depending on the destination country and local courier services.

For example, if you order a dress, the estimated delivery time is 7-15 business days (1–3 business days processing +6–12 business days shipping).

After your order is shipped, you will receive a confirmation email with tracking information. You can also check the latest status through your order confirmation page.

Shipping fees are calculated at checkout based on package weight and delivery destination.

Shipping Fees

We offer the following shipping rates:

  • Free Shipping on orders over $79 USD

  • Flat Rate Shipping: $8 USD for orders under $79 USD

Shipping fees are clearly displayed at checkout before payment is completed.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or VAT imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer if applicable.

We recommend contacting your local customs office for detailed information regarding potential charges before placing your order.

International Shipping

We ship to most countries worldwide.

Please note:

  • Delivery times are estimates and may vary due to customs clearance or local postal delays.

  • Express shipping is not available for P.O. Box or APO/FPO addresses.

  • Remote areas may require additional delivery time.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.