Return & Refund

Thank you for choosing TeeLore. Your satisfaction is important to us, and we strive to ensure you are happy with every purchase. If for any reason you are not fully satisfied, you may request a return or refund in accordance with the policy outlined below.


1. Return Requirements

To qualify for a return, items must meet the following conditions:

  • Products must be unused, unworn, unwashed, and free from perfume, stains, or odors.

  • All original tags must remain attached.

  • Return requests must be submitted within 30 days of the delivery date.

Items that do not meet these requirements may not be eligible for return or refund.


2. How to Start a Return

To initiate a return request, please follow these steps:

Step 1: Contact our customer support team at service@teelore.com to obtain return authorization.
Step 2: Provide your order number along with details of the item(s) you wish to return.
Step 3: After receiving approval, carefully pack the item and include a copy of your order confirmation before shipping.

Returns sent without prior authorization may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the return results from our error, such as receiving an incorrect item.

For your protection, we recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages without tracking.


4. Refund Procedure

Once your return is received and inspected, we will notify you regarding approval or denial of the refund.

If approved:

  • Refunds will be issued to the original payment method within 7 business days.

  • For full order refunds, the original outbound shipping fee will also be reimbursed.

Processing times may vary depending on your payment provider.


5. Exchanges

If you would like a different size, color, or style, please complete the return process for the original item and place a new order for the replacement product.


6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at service@teelore.com and include clear photos of the issue. Our team will review the case and provide a suitable resolution.


7. Policy Updates

TeeLore reserves the right to revise this Return & Refund Policy at any time. Any updates will be posted on this page with a revised effective date. We encourage customers to review this policy periodically.


8. Contact Information

For questions regarding returns, refunds, or exchanges, please contact us:

📧 service@teelore.com

We appreciate your trust in TeeLore and are always here to assist you.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.